Frequently asked questions
Is it really free?
Yes. Listing your business on FNB Directory costs nothing, and you can list as many businesses as you like.
How do I add my business?
Create an account, confirm your email address, then choose Add a business in My listings and fill in your details step by step.
When does my listing go live?
As soon as you save it, once your email address is confirmed. Didn’t get our email? Sign in and choose “Send the link again” on My listings.
How do I update my details?
Sign in and open My listings. Choose Edit next to the business. Changes show straight away.
I manage several branches, or list businesses for clients. Can I?
Yes. Add each branch or business as its own listing. On My listings, Duplicate copies a listing’s details so you only fill in what’s different, such as the location.
Why isn’t my business listed first?
Results are ordered by relevance and how recently listings were updated. Keeping your details current helps.
Will my email address and phone number be shown?
Your email address is never shown: customers contact you through the message form on your listing, and their message is emailed to you and kept under Messages. Your phone number is shown when a customer presses “Show number”, and My listings tells you how many did.
Do you show my street address?
Only if customers come to you. If you go to your customers, choose “We go to our customers” in the location step of your listing: we then show your town or suburb and the areas you serve, without your street address.
I forgot my password
Use Forgot password on the sign-in page and we’ll email you a link to choose a new one.
How do I remove my listing?
Sign in, open My listings and choose Hide, or contact us and we’ll remove it.
Can businesses outside South Africa list?
No. FNB Directory is for businesses that operate in South Africa. Contact us if you think we got it wrong.
Still stuck? Contact us and we’ll help.